Cancellations & Refund Policy


Refund, Cancellation, and Subscription Policies

All subscription or event fees no refunds will be issued 7-day prior to any event. Furthermore, GGToor.com / Shadow Gaming Inc. does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans. 

Similarly, it is your responsibility to evaluate GGToor.com including its features, limitations, and system requirements before selecting any Paid Plan. GGToor.com / Shadow Gaming Inc. will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.

Fees, Refunds and Charges

Subscription Fees.

Client shall pay for all subscription fees, and hereby authorizes GGToor.com (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s platform subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically. Client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on GGToor.com’s net income. In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse GGToor.com upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold GGToor.com harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.

Cancellation Policy.

Client (GGToor.com administrator) acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their subscription (both month-to-month and annual plans). Client may cancel their subscription by logging into their GGToor.com Account and going to "Profile" and scrolling down until "Settings", there you can update your subscriptions, membership and check your registrations or ask for a refund. In that page you have the tools to delete your account as well. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.

For monthly dues being paid within a GGToor.com, you must contact the administrator to have you removed from the platform, cancel your account, or unsubscribe from the platform. 

Refunds.

GGToor.com does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. 

GGToor.com ’s Refund Policy for Annual and Semi Plans.

GGToor.com is committed to the success of our customers, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.

These issues will certainly impact a customer’s ability to use GGToor.com as it is intended.

GGToor.com also offers a Month-to-Month Trail Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their technology environment.

Finally, GGToor.com offers an Annual and Semi-annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that GGToor.com is compatible with their environment. It is your responsibility to evaluate GGToor.com including its features, limitations, and system requirements before selecting the Annual Plan.

If you are not certain that GGToor.com is a fit for your use case and environment, then you should not choose the Annual or semi-annual Plan.

GGToor.com will not issue refunds to Annual or semi-annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.

If you choose the Annual or semi-annual Plan, you are entering into a six months to one-year subscription contract that expires 6 or12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.

Click "How Do I Upgrade, Downgrade Or Cancel My Subscription Plan?" to learn how to change your plan. 

Third Party Charges.

Client shall directly pay the fees and charges for all third party vendors whose services Client uses in connection with the Services (e.g., internet access providers, telephone carriers, etc.). In addition to any fees charged by GGToor.com GGToor.com reserves the right to charge Client for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.



Shadow Gaming,Inc.
UPDATE 12/01/2020